Refund Policy

Last updated July 24, 2026

This Refund Policy applies to all paid subscriptions to BloomBoard, operated by BLOOMBOARD (PTY) LTD ("BloomBoard", "we", "us"). It is the definitive word on how cancellations, refunds and billing queries are handled, and it forms part of our Terms of Service.

Try before you pay

Every BloomBoard account starts with a 14-day free trial. You are not charged anything until you actively choose to upgrade to a paid plan — if you do nothing at the end of the trial, your account is simply suspended and no payment is taken.

14-day money-back guarantee

If BloomBoard isn't right for you, you may request a full refund of any subscription charge — including renewal charges — within 14 days of the date of that charge, no questions asked. To request a refund, email support@bloomboard.io from the address on your account. Refunds are issued to your original payment method and typically arrive within 5–10 business days.

Requests made outside the 14-day window may be granted at our sole discretion — get in touch and we'll do our best to find a fair outcome.

Payments are processed by Paddle

Our checkout and billing are operated by Paddle (Paddle.com Market Ltd), which acts as the merchant of record for all purchases. Refunds are issued through Paddle, and you may also contact Paddle directly about a charge. Nothing in this policy limits any non-waivable statutory rights you may have under applicable law or under Paddle's Buyer Terms.

Cancelling your subscription

You can cancel your subscription at any time by logging into your account or by emailing support@bloomboard.io. Cancellation takes effect at the end of your current paid term, and you keep full access until then. Cancelling doesn't by itself trigger a refund of past charges — but any charge still inside its 14-day window remains covered by the money-back guarantee above.

Billing errors

If you've been charged in error — a duplicate payment, a charge after cancellation, or an incorrect amount — we will always put it right with a full refund of the erroneous charge, regardless of any time window.

Questions

For anything about a charge, plan change or refund, contact support or email support@bloomboard.io. We answer every message.